Help
Something wrong with an order?
Write to billing@firmori.io from the address you paid with. That reaches a person, and most of what follows is faster to fix than to read about.
My download hasn't arrived
The link is emailed from billing@firmori.io as soon as the payment confirms — for a card, usually within a minute. If it isn't there:
- Check spam and promotions. It carries a link, which is enough for some filters.
- Check the address you typed at checkout. A typo sends it somewhere real but wrong.
- Still nothing after ten minutes? Write to us and we'll send it again by hand.
My link expired, or says it's been used up
Links last seven days and allow eight downloads. That is about the link, not about your purchase — your copy isn't gone. Write to us from the address you paid with and we'll issue a fresh link. There's no charge and no limit on asking.
I used the wrong email at checkout
Tell us both addresses — the one you typed and the one you meant — from an account you can receive mail on. We'll correct the order and re-send.
Who is LINK.COM on my statement?
That's us. Firmori sells through Link,
Stripe's payment service, which is the merchant of record: it takes the payment, handles sales
tax, and issues your receipt. So your receipt comes from Link rather than from Firmori, and
your statement shows LINK.COM* with Firmori after it. Checkout may also offer to
save your card or open a Link account — that's optional, and your download doesn't depend on it.
Payment problems and refund requests can go to Link. Anything about the guide itself comes to us.
Why does my PDF have my email printed on it?
Every copy is stamped with the address that bought it, in the margin of each page. It means a copy that ends up somewhere it shouldn't isn't anonymous. It's a deterrent, not a lock, and we'd rather say so plainly than have you find it and wonder. Your copy is yours: read it, print it, keep it, use the methods in your own work.
Can I get a refund?
No — the guide is delivered and readable immediately, so all sales are final. The terms set that out, along with the two things that qualify it: consumer-protection rights that a seller can't sign away, and Link's own ability to refund a transaction as merchant of record.
If something is genuinely wrong — the wrong file, a file that won't open, a charge you don't recognise — that isn't a refund question. Write to us and we'll put it right.
Reaching us
- Orders, downloads, anything broken: billing@firmori.io
- Privacy and your data: privacy@firmori.io
Firmori is a small operation, not a support desk. Mail is read by a person and answered within one business day.